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It requires a base Existing Service Cloud customers require at least one (1) Dispatcher licence. Compare Professional, Enterprise, and Sales Cloud users cannot access Service Cloud Add-ons such as Social Studio, LiveMessage, Live Agent, Einstein Salesforce License Types Salesforce license types in 2026: the mix is the cost. So Whether you’re new to the Salesforce ecosystem or looking to optimize your current licensing strategy, this comprehensive guide is Salesforce Sales Cloud vs Service Cloud: Which Do You Need in 2026? Shared platform, sales-only features, service Salesforce Sales Cloud vs Service Cloud: Which Do You Need in 2026? 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